Personalised care at it's best

How do I get started?

We understand that seeking domiciliary care can feel overwhelming. At Third Hand Care, we’ve streamlined the process to make it as smooth and stress-free as possible. Here’s a simple, step-by-step guide to getting started. Remember, you have the freedom to choose the provider that best suits you!

Your Initial Enquiry

This is your first step towards personalised care. Reach out to us via phone, email, or our website’s contact form.
 
A friendly member of our team will listen to your initial needs and answer any questions you may have. We’ll gather some basic information to understand your situation and schedule an in-depth assessment.

Understanding Your Needs

One of our experienced care assessors will visit you at your home to conduct a thorough evaluation.
 
We’ll discuss your health, lifestyle, preferences, and any specific care requirements you may have. This assessment is crucial for developing a personalised care plan. We will also perform a risk assessment of the property.

Transparent and Clear

Following the assessment, we’ll provide a detailed breakdown of the costs associated with your care plan.
 
We’ll explain all fees clearly and transparently, and discuss any available financial options, including potential funding sources. We can also help you understand any relevant local authority support and paying for care.

Tailored to You

Based on the assessment, we’ll create a personalised care plan outlining the specific services and support you’ll receive.
 
This plan will detail your daily routines, medication management, personal care, and any other specific requirements. You’ll have the opportunity to review and approve the plan, ensuring it meets your expectations.

Matching Expertise and Personality

We’ll carefully select a team of home carers whose skills, experience, and personality align with your needs and preferences.
 
We strive to create positive and trusting relationships between our clients and carers. We’ll introduce your care team and ensure you feel comfortable and confident with them.

Begin Your Care Journey

Once you’re happy with your care plan and team, we’ll schedule your first care visit.
 
Your care team will arrive at your home and begin providing the agreed-upon services. We’ll maintain regular communication to ensure your care plan remains effective and responsive to your needs.

How will I pay for care?

The thought of paying for care can be daunting, but it’s important to know that you’re not alone, and there are options available. Many people find they are eligible for financial assistance from the local authority.
We’re Here to Help You Every Step of the Way
CARE AT HOME HAMPSHIRE

Initial Assessment and Financial Discussion

During your initial in-depth assessment, we’ll discuss your financial situation and explain the potential for local authority funding and paying for care.
 
We’ll answer any questions you have about eligibility, potential contributions, and the overall funding process.

Assistance with Online Forms

Many local authorities now require applications for funding to be completed online. We understand that this can be a daunting task for some.
 
We can come to your home and help you complete the forms in a comfortable and familiar setting.

Liaison with Social Workers

We understand that meeting with social workers can be intimidating. We’re here to provide support and advocacy throughout this process.
 
We’ll work collaboratively with the social worker to ensure your care needs and financial circumstances are fully understood.

Understanding Financial Assessments

We’ll help you understand the local authority’s financial assessment process, which typically involves:
 
  • Assessing your income, savings, and assets.
  • Determining your eligibility for financial assistance.
  • Calculating your potential contribution towards care costs.

Ongoing Support and Advocacy

Our support doesn’t end once the funding is secured. We’ll continue to provide ongoing support and advocacy, ensuring your care plan remains effective and responsive to your needs.
 
We’ll maintain regular communication with you and the local authority, ensuring any changes in your circumstances are addressed promptly.
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Local authority funding – long term care

Social care funding provided by local authorities is typically means-tested, meaning your eligibility and the amount of financial assistance you receive will depend on your individual financial circumstances. This assessment aims to determine your ability to contribute towards the cost of your care.
The local authority will assess your capital assets, including savings, investments, and property.
 
  • If your total capital assets exceed £23,250, you will likely be required to self-fund your care.
  • If your assets fall below £23,250, you may be eligible for full or partial funding.

Direct payments – Taking control of your care

What are Direct Payments?

Direct payments are financial allowances provided by your local authority to individuals who have been assessed as needing social care support. These payments empower you to take control of your care by:
 
  • Choosing your own care providers: You have the freedom to choose your provider, including Third Hand Care.
  • Arranging your own support: You can decide how, when, and where your care is delivered.
  • Managing your own budget: You’ll be responsible for managing the funds allocated to you, giving you greater control over how your care budget is spent.

We are happy to work with individuals who receive direct payments

We can provide a range of domiciliary care services tailored to your specific needs, giving you the flexibility and control you desire. We can also help you understand the process of managing your direct payments and ensure you’re getting the most out of your care budget.

*We offer occasional advice on direct payments.