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Superb Elderly Care. Auditing our service.
At Third Hand Care we believe that monitoring the quality of our care and services is vital to our work. It is important that our service has an effective quality system to check and audit how we are doing on a continuous basis. This raises any issues that need consideration and correction at the earliest stage so we can ensure we are doing what is best for our clients.
As part of this quality monitoring system, we:
- Ask for written feedback from our clients, their families and visitors, plus staff and professionals we work with
- Monitor accidents and incidents within the service
- Review care plans and documentation for each client
- Receive regular visits from our Directors and Owners to ensure that our high standards are constantly maintained
- Invite independent assessors to monitor health and safety
- Update our policies and procedures
- Monitor all staff training and invite staff to complete NVQ courses
- Hold monthly management reviews, whereby all the Care Managers, the Directors, and the rest of the management team meet to review the output of the previous month’s quality system. They review trends and any issues that arise and agree corrective actions
Both Staff and management at Third Hand Care are committed to keeping care at the very core of everything we do, ensuring true quality of life for our clients in their home, and making sure they are “better off at home”.
We pride ourselves on high-quality personal care and support for our clients and we recognise that this is dependent upon both our staff and the management systems that we use.
Our managers are all very experienced in ensuring that proper care and attention is provided by staff to all our clients regardless of their needs, whether simple or complex. We also have very experienced staff with one key motivator and that is the care of our clients.
Senior managers of the business visit clients on a regular basis and there are continuous reporting systems that they review on a weekly basis. They interact and chat regularly to clients and staff alike to ensure they know that the level of care being provided is as good as it can be.